Privacy Notice
Privacy Notice
Effective Date: September 2025
Pivot Network Inc. (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Notice explains how we collect, use, disclose, and safeguard your information when you visit our website, book meetings, engage with our services, purchase products, or otherwise interact with us online.
1. Information We Collect
We may collect the following categories of information:
Personal Information
Including your name, email address, phone number, billing address, payment details, and any information you voluntarily submit through forms, bookings, downloads, applications, or inquiries.
Business Information
Including company name, industry, team size, services offered, revenue range, operational challenges, and other business-related details relevant to consulting or service delivery.
Transaction and Order Information
Including payment records, invoices, purchases, and shipping information related to physical or digital products and services.
Scheduling and Meeting Information
When you book meetings through Calendly or similar scheduling tools, we may collect your contact information, meeting preferences, timezone, and any information you provide during the booking process.
Usage and Technical Data
Including IP address, browser type, device information, pages visited, time spent on pages, referral sources, and interactions with our website or content.
Media and Communication Data
Including information shared during calls, workshops, consulting sessions, webinars, recorded meetings, or event participation where recording or transcription may occur.
2. How We Collect Information
We collect information in the following ways:
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Directly from you through forms, downloads, applications, bookings, purchases, and communications on our website
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Automatically through cookies, analytics tools, pixels, and similar tracking technologies
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Through third-party integrations and platforms used to operate our business and deliver services
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Through scheduling platforms such as Calendly
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During meetings, webinars, workshops, events, or consulting engagements
3. Cookies and Tracking Technologies
We use cookies and similar technologies to improve website performance, understand visitor behavior, personalize content, and support advertising and scheduling functionality.
These technologies may include:
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Essential website cookies required for site functionality
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Analytics cookies used to understand website usage and performance
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Advertising and remarketing pixels from platforms such as Meta, Google, LinkedIn, and TikTok
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Calendly cookies and scheduling technologies used to facilitate meeting bookings and embedded calendar functionality
You may adjust your browser settings to disable cookies; however, some portions of the website may not function properly if cookies are disabled.
4. How We Use Information
We use your information to:
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Deliver consulting, operational strategy, marketing, lead generation, and business support services
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Process payments, invoices, and purchases
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Provide access to downloadable resources, digital content, and business materials
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Schedule and manage meetings or consultations
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Communicate with you regarding services, updates, events, or opportunities
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Send marketing communications where consent has been provided
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Improve website performance, user experience, and business operations
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Analyze trends, advertising performance, and audience engagement
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Maintain security, prevent misuse, and comply with legal obligations
5. How We Share Information
We may share information with trusted third-party service providers necessary to operate our business, including:
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Website and hosting providers
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Payment processors such as Stripe and Wix Payments
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Scheduling platforms such as Calendly
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Analytics and tracking providers
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CRM, email marketing, and automation platforms
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Shipping and fulfillment partners
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Advertising and social media platforms including Meta, Google, LinkedIn, and TikTok
These providers are permitted to access information only as necessary to perform services on our behalf and are expected to maintain appropriate confidentiality and security standards.
We do not sell, rent, or trade your personal information.
We may also disclose information where required by law or where necessary to protect our legal rights, business operations, or user safety.
6. Data Retention and Security
We retain personal information only as long as necessary for the purposes described in this Privacy Notice or as required by applicable law.
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, misuse, or loss. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Subject to applicable Canadian privacy laws, you may have the right to:
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Request access to the personal information we hold about you
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Request correction of inaccurate or incomplete information
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Withdraw consent for certain communications or processing activities
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Request deletion of personal information, subject to legal or contractual obligations
To exercise these rights, contact us at support@pivotnetwork.ca.
8. Third-Party Links and Services
Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of third-party sites.
Use of third-party platforms, including embedded scheduling or payment tools, may also be subject to those providers’ own privacy policies and terms.
9. Governing Law
This Privacy Notice is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.
10. Contact
If you have questions about this Privacy Notice or our data handling practices, please contact:
Pivot Network Inc.
Ontario, Canada
Terms and Conditions
Terms and Conditions
Effective Date: September 2025
By accessing, purchasing from, booking with, or otherwise engaging with Pivot Network Inc. (“we,” “our,” or “us”), you agree to the following Terms and Conditions (“Terms”).
1. Services and Products
Pivot Network Inc. provides consulting, advisory, operational strategy, lead generation, marketing support, training, educational content, workshops, digital resources, and professional development services.
We may also offer downloadable materials, templates, recordings, branded merchandise, books, and other physical or digital products.
Certain products or services may be fulfilled, hosted, or delivered through trusted third-party providers, platforms, or partners.
2. Payments and Billing
Payments for services, subscriptions, retainers, digital products, events, or memberships are processed through secure third-party payment providers.
Unless otherwise stated in writing:
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Fees are charged in the currency specified at checkout or within your agreement
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Recurring subscriptions renew automatically until cancelled
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You are responsible for maintaining accurate payment information
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Late or failed payments may result in suspension or termination of access to services or materials
3. Cancellations and Refunds
You may cancel recurring memberships or subscriptions at any time through your account settings or by contacting us.
Unless otherwise required by law or explicitly stated in writing:
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All sales are final
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No refunds or credits will be issued for partial billing periods, unused services, missed sessions, digital downloads, completed consulting work, or failure to participate
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Deposits, retainers, strategy sessions, and custom consulting engagements are non-refundable once work has commenced
We reserve the right to refuse service, suspend accounts, or terminate access where misuse, abuse, non-payment, or violation of these Terms occurs.
4. Intellectual Property and Use of Materials
All content provided by Pivot Network Inc., including but not limited to courses, frameworks, consulting materials, videos, documents, templates, presentations, graphics, branding, written content, and downloadable resources, remains the intellectual property of Pivot Network Inc. unless otherwise stated in writing.
Materials are provided for your internal business or personal professional use only.
You may not:
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Copy, reproduce, republish, distribute, resell, sublicense, or commercially exploit any materials
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Share paid content outside your organization or approved users
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Modify or create derivative works from our materials for resale or redistribution
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Use our branding, trademarks, or proprietary frameworks without written permission
5. Recordings, Testimonials, and Marketing Use
Meetings, workshops, webinars, group sessions, consulting calls, or events may be recorded, transcribed, or documented for quality assurance, internal training, content development, or operational purposes.
By participating in public or group-based sessions, you acknowledge and agree that portions of recordings, testimonials, feedback, screenshots, or anonymized case study information may be used for marketing, educational, promotional, or advertising purposes unless otherwise agreed to in writing.
We will make reasonable efforts not to disclose confidential or sensitive business information publicly without consent.
6. Disclaimer
All information, training, recommendations, and services provided by Pivot Network Inc. are intended for educational, informational, and professional development purposes only.
We do not guarantee:
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Specific business outcomes
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Revenue generation
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Lead volume
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Client acquisition
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Operational improvements
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Platform growth
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Financial performance
Results vary based on numerous factors outside our control, including implementation, timing, industry conditions, team performance, market conditions, and individual effort.
7. Limitation of Liability
To the fullest extent permitted by applicable law, Pivot Network Inc., its directors, employees, contractors, affiliates, and partners shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to the use of our services, products, website, materials, or platforms.
This includes, without limitation:
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Loss of revenue or profits
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Business interruption
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Data loss
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Reputational harm
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Missed opportunities
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Third-party platform outages or failures
All services and products are provided “as is” and “as available” without warranties of any kind, express or implied.
8. Third-Party Platforms and Services
Our services may integrate with or rely upon third-party platforms and tools including scheduling systems, payment processors, CRM systems, advertising platforms, video conferencing tools, analytics providers, and communication platforms.
We are not responsible for interruptions, errors, security incidents, or policy changes arising from third-party services.
Your use of third-party platforms may also be subject to those providers’ own terms and privacy policies.
9. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.
Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada.
10. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Continued use of our services, website, or materials following updates constitutes acceptance of the revised Terms.
11. Contact
For questions regarding these Terms and Conditions, please contact:
Pivot Network Inc.
Ontario, Canada
Terms of use
When providing an e-mail address for insights:
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By subscribing, you agree to receive emails from PIVOT Network Inc., including updates, educational content, event invitations, and promotional offers related to our services. You may withdraw your consent at any time by clicking the unsubscribe link included in our emails or by contacting us at support@pivotnetwork.ca.
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Your personal information is collected and used in accordance with our Privacy Notice and applicable Canadian laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL).
PIVOT Network Inc. is a federally incorporated Canadian company headquartered in Ottawa, Ontario.